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Participant
July 14, 2026
Answered

i need a refund

  • July 14, 2026
  • 3 replies
  • 11 views

I got the free trial and I canceled when I realized it wont do what I need it to, can you please issue me the full refund of $37.08

    Correct answer Jeff_A_Wright

    Thank you for posting to this public discussion forum, ​@twhite35.

     

    I appreciate your evaluation of our services, and I am sorry that they did not meet your needs.

     

    Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you end your subscription for any unneeded services, ​@twhite35.

     

    I don’t see any records of any previous attempts to reach us, ​@twhite35, so please use a different device if you are unable to contact anyone at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

     

    For more information about the cancellation and refund process, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html.

     

    Please update this public discussion thread if you have any additional questions, ​@twhite35.

    3 replies

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    July 14, 2026

    Thank you for posting to this public discussion forum, ​@twhite35.

     

    I appreciate your evaluation of our services, and I am sorry that they did not meet your needs.

     

    Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you end your subscription for any unneeded services, ​@twhite35.

     

    I don’t see any records of any previous attempts to reach us, ​@twhite35, so please use a different device if you are unable to contact anyone at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

     

    For more information about the cancellation and refund process, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html.

     

    Please update this public discussion thread if you have any additional questions, ​@twhite35.

    kglad
    Community Expert
    Community Expert
    July 14, 2026

    refunds are automatic, if you qualify and take up to 14 to complete.

     

    meanwhile, check your account, https://account.adobe.com

     

    does it show any subscriptions?

    twhite35Author
    Participant
    July 14, 2026

    I got the free trial and I canceled when I realized it wont do what I need it to, can you please issue me a full refund of $37.08