I need a refund for duplicate payments.

Hi @Harmonious_realist29c7,

Thank you for posting in the community.

We checked your account and can see that there are currently two Illustrator subscriptions associated with it. One was purchased about a year ago, while the other was purchased around a month ago, which explains the additional charges.

If you only need one subscription, you can review your plans here: Account, Plans, and Billing help.

If you wish to cancel one of the subscriptions, you can follow the steps here: Cancel Adobe trial or subscription | Adobe Account.

For refund eligibility, you can also refer to the article shared by our Community Expert below for more information.

Please let us know if you have any other questions. We’ll be happy to help.

^Akansha

First up you will need to check what you are subscribed to and what needs to be cancelled.

https://account.adobe.com/plans

You need to cancel the one’s you don’t need. Follow the article linked below

https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

If you fulfil the refund eligibility, you will be refunded automatically within 10-14 days. For refund rules see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

If you are indeed being charged multiple times for the same subscription then contact Adobe Support