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kt7887
kt7887
Participant
March 26, 2026
Answered

I need a refund for my cancelled plan

  • March 26, 2026
  • 1 reply
  • 32 views

I too need a refund on the plan. I cancelled within the 14 day period and they still charged my cc

    Correct answer Jeff_A_Wright

    Thanks for posting, ​@kt7887. I am sorry you did not find more value in our services. I am showing that your subscription is still active since the cancellation process listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html.

     

    Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you manage your commitment. I don’t see any records of any previous attempts to reach us, so please use a different device if you are unable to reach anyone or are redirected to this public discussion forum, ​@kt7887.

    1 reply

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    March 26, 2026

    Thanks for posting, ​@kt7887. I am sorry you did not find more value in our services. I am showing that your subscription is still active since the cancellation process listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html.

     

    Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you manage your commitment. I don’t see any records of any previous attempts to reach us, so please use a different device if you are unable to reach anyone or are redirected to this public discussion forum, ​@kt7887.

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