i need help

Forum|Forum|2 years ago
March 10, 2024
3 replies
232 views

i i joined free trial with a wrong email account by mistake my credit card is assigned and i cant remove my information i cant contact staff about it and i need urgent help i cant access the email beacuse it doesnt even exist so i cant get verfication code

Windows

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Correct answer John T Smith

For WRONG EMAIL CREATION go to this link and scroll down
https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html

John T Smith

Correct answer

Community Expert

For WRONG EMAIL CREATION go to this link and scroll down
https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html

kglad

Community Expert

@John T Smith

this section

at the link you've been posting doesn't appear (to me) to help people in the op's situation. ie, there is an account at the incorrect email address so they're not going to get the posted options.

kglad

Community Expert

and enable 2fa after cancelling that old account with the incorrect email address and starting a corrected account.

c.pfaffenbichler

Community Expert

Feature Requests (Idea) and Bug Reports are registered at Adobe, otherwise this is essentially a user Forum, though thankfully some Adobe employees do occasionally chime in.

But we cannot help with licensing issues.

Please try clicking the speech-bubble-icon bottom right on

https://helpx.adobe.com/contact.html

and type »agent« to communicate with a human person.

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