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H
HiAnaBanana
Participant
April 21, 2020
Question

I need help canceling my subscription

  • April 21, 2020
  • 2 replies
  • 367 views

I couldnt cancel my subscription yesterday and now its wanting me to pay 22$ I apologize but im not going to pay I love adobe I used it 24/7 a few years back i wanted to test it out again since then cause of this quarantine. Im not able to pay even if i wanted to. Pleas eget back to me so i know if you guys can cancel the payment thats trying to go through because i didn cancel it in time.

 

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2 replies

ProDesignTools
Community Expert
ProDesignToolsCommunity Expert
Community Expert
April 26, 2020

Here is how to get in touch with Adobe Customer Care directly, usually either via live online chat or telephone:

 

https://helpx.adobe.com/contact.html

 

You'll have to ask them whether they can cancel the payment. Note that Adobe offers a 14-day money-back guarantee (refund policy) on new subscriptions. This two-week period starts after any free trial ends.

T
Test Screen Name
Legend
April 26, 2020

You have to contact Adobe to ask if they will make a special exception for you. This is NOT customer service, just fellow users like you. 

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