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Participant
Jul 7, 2026 3:49 PM UTC
Question

I need help ending my subscription. I don't use it.

Hello,

I would like to ask for your help regarding my Photoshop subscription.

I was not aware that I had an active annual subscription, and I did not intentionally agree to continue with a paid yearly commitment. The recurring charge happened without me noticing it clearly.

I have hardly used Photoshop and I only discovered the subscription after checking my bank transaction.

I would like to cancel the plan, but I see an early cancellation fee of 78.62 EUR. Since this subscription was not clearly noticed or intended on my side, I kindly ask you to waive this fee as a one-time courtesy.

Thank you for your understanding and assistance.

    4 replies

    Jeff_A_Wright
    Community Manager
    Community Manager
    Jul 7, 2026 7:38 PM UTC

    Thank you for posting, ​@Levkov1987.

    I apologize for any confusion you have encountered with managing your subscription.

     

    I see that you were able to successfully contact us directly for assistance with canceling your subscription and requesting a refund.

     

    Please use the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you need to make any additional updates to support case ADB-46083088-C3X7.

     

    If you have any additional questions, ​@Levkov1987, then please don't hesitate to update this public discussion thread.

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    kglad
    Community Expert
    Community Expert
    Jul 7, 2026 7:36 PM UTC

    you’ll need to make your case to adobe support.

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    Participant
    Jul 7, 2026 3:38 PM UTC

    Hello,
    I would like to ask for your help regarding my Photoshop subscription.
    I was not aware that I had an active annual subscription, and I did not intentionally agree to continue with a paid yearly commitment. The recurring charge happened without me noticing it clearly.
    I have hardly used Photoshop and I only discovered the subscription after checking my bank transaction.
    I would like to cancel the plan, but I see an early cancellation fee of 78.62 EUR. Since this subscription was not clearly noticed or intended on my side, I kindly ask you to waive this fee as a one-time courtesy.
    Thank you for your understanding and assistance.







     

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    Peru Bob
    Community Expert
    Community Expert
    Jul 7, 2026 4:35 PM UTC

    ​@Levkov1987 

    We can’t do that on this public forum.

    You will have to contact Adobe support via chat.

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