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authentic_Dragonfly2339
Participant
August 28, 2026
質問

I need help getting a refund for the cancelation fee

  • August 28, 2026
  • 返信数 2.
  • 14 ビュー

I cannot find anywhere to get into contact with someone about requesting a refund for my Adobe subscription. Every time I look on their website it sends me to different articles saying the exact same things and I cannot find an email or number to contact to speak with. 


My issue is that I canceled my subscription a couple weeks ago, so I was shocked when I checked today and saw I still had a subscription running. When I went to cancel it AGAIN, I got charge $370.95. I really really really cannot afford this. Adobe has taken almost $500 from me this month alone, and its not even over yet! I did not know about the 14 day rule, I had definitely canceled my subscription earlier this month (and have email confirmation) so I don’t understand what the charge was today, and have not been receiving any emails from Adobe so I was completely blind to all of this still going on until today.


Please help me, I just turned 19 and I really cannot afford this. This is severely impacting every aspect of my life and ruining my chances of affording college this semester. Please let me know anywhere I can contact an actual representative to talk to- why is that not easier to find on their websites??

    返信数 2

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    August 28, 2026

    Thank you for posting, ​@authentic_Dragonfly2339.

     

    I apologize for any confusion you have encountered in managing your Adobe subscriptions.

     

    There are no active subscriptions or recent transactions associated with the account used to create this public discussion thread. That suggests the charge you described may be associated with a different Adobe account.

     

    If you have multiple email addresses, I recommend reviewing the confirmation email you received and checking which email address is associated with the subscription. The following article can help identify Adobe charges and locate the account related to a transaction:

    Identify Adobe charges: https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html

     

    If you locate an active subscription, the following article explains how to cancel an Adobe subscription:

    Cancel your Adobe subscription: https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

     

    You can also review Adobe's subscription terms, including information about cancellations and any applicable fees:

    Cancellation details for common Adobe plans: https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

     

    Please update this discussion thread if you have any additional questions, ​@authentic_Dragonfly2339.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 28, 2026

    use social media to contact adobe support.

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