I need help updating my plan

Forum|Forum|11 months ago
April 5, 2025
3 replies
196 views

I want to update my current plan to Adobe Standard but it keeps on showing me "sorry, we cannot update your plan, try again"

Correct answer Jeffrey_A_Wright

The_Olive, sorry you continue to be blocked from changing your plan. The account is in good standing and ready for changes. Please try using a different web browser or device to complete the steps listed in https://adobe.ly/3YrgHIC and change your plan. If you continue to encounter errors, then please update this public discussion with the web browsers and devices you used to attempt the change. ^JW

T

the_olive_9417Author

Participant

Hi there, I want to change my plan to Adobe Standard. But cannot do it from the adobe website.

Kind regards

Alicia

Sent from my phone

Jeffrey_A_Wright

Correct answer

Community Manager

The_Olive, sorry you continue to be blocked from changing your plan. The account is in good standing and ready for changes. Please try using a different web browser or device to complete the steps listed in https://adobe.ly/3YrgHIC and change your plan. If you continue to encounter errors, then please update this public discussion with the web browsers and devices you used to attempt the change. ^JW

Shivangi_Gupta

Community Manager

Hi @the_olive_9417,

Welcome to the community!
I can see that you have an active annual subscription for CC all apps. Do you wish to change the applications associated with your account or do you wish to change the billing cycle? Could you share more info about the change you are looking upto?

We are here to help.

^Shivangi