I need help with adobe acrobat subscription

hello, i know this is not adobe support but i need a reply cuz i have this question, I activated a free Adobe trial for photoshop using the email address [Removed], and I canceled the plan within the required period (7-14 days), and also i got refund as indicated in the terms of use. However, I received a payment on my credit card that I did not authorize, and my account does not show an active plan. I kindly ask to some moderator of adobe to review the situation and process a refund.

Thank you so much for who gonna help me.