Skip to main content
Lori.Tegen
Lori.Tegen
Participant
October 3, 2020
Answered

I need help with my serial numbers!

  • October 3, 2020
  • 3 replies
  • 419 views

I have been on chat for 1 and 1/2 hours getting the run around aout being connect to sales. I purchased Adobe Photoshop and Premiere Elements 2020 and until today the serial numbers were in my account. I've also been on hold for over 30 minutes. I had to reimage my computer. It wasn't going to be a problem reinstalling... wasn't going to be. Dear God, would someone please help? I'm teaching high school photography classes online due to Covid 19. I NEED this software. I got one chat person say he saw the info and passed me to someone else. That someone else asked me if they could help me make a purchase! I said no, I want help with software I already own. They disappeared over an hour ago. 

I need my software! Won't somebody help me please! Isn't teaching under these conditions hard enough!!!

 

[Moderator moved from Licensing to Account, Payment & Plan.]

 

This topic has been closed for replies.
Correct answer Nancy OShea

HINT:  Write down your software serial numbers and keep them in a desk drawer or Rolodex along with usernames, passwords, so on...

 

3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
October 10, 2020

HINT:  Write down your software serial numbers and keep them in a desk drawer or Rolodex along with usernames, passwords, so on...

 

Nancy O'Shea— Product User & Community Expert
LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
October 29, 2020

Belarc is also a good way to find all of your serial numbers, although the license does say that you have to buy a license if you are using it on a work computer and not a personal computer.

Just Shoot Me
Just Shoot Me
Legend
October 3, 2020

Where specifically are you looking for the serial numbers for Elements Ps and Premiere?

Adobe has made it very difficult to Find the My Products page.

 

When you go to your Adobe Account Click on Manage Account then on the next page click "View Plan Details" button. Then on the next page click My Products link and you should see whatever products have been registered to the Adobe ID you signed in with. 

If you don't see the Elements products then you either signed in with the wrong Adobe ID or you never registered those programs with Adobe under your correct Adobe ID.

 

 

 

 

 

    T
    Test Screen Name
    Legend
    October 3, 2020

    We are just Adobe customers here, we can't help you with serial numbers and your account. You need to stick with Adobe support. WARNING: now you have posted here, someone may contact you saying they are from Adobe and want to help. DON'T BELIEVE THEM! They want control of your computer and your credit cards !!

    Firefly Community Gallery
    Adobe Firefly

    Remix with Firefly Community Gallery

    Thousands of free creations to fall in love with and remix in Firefly.

    Explore now
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices