I need help with refund because purchas was made without my willing

Question

Hello Adobe Support,I noticed that I was charged €18.45 for Adobe Pro, but I did not intend to purchase or subscribe to this service.I would like to request a full refund of €18.45 and the cancellation of the subscription, if it is active. I did not intend to make this payment, and I would appreciate your help in resolving this issue.Thank you for your understanding. I look forward to your response.

kglad · Accepted Answer

no one here can cancel on your behalf. you must cancel your own subscription(s). ie, if you have both acrobat and ai for acrobat, you must cancel each (2 cancellations). if you do that within the refund period, you can expect your refund (which is automatic) within 14 days.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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