Skip to main content
M
maksymilian_2053
Participating Frequently
May 10, 2025
Question

I need help with refunding money

  • May 10, 2025
  • 2 replies
  • 579 views

Hello,

My money was charged 2 weeks after the end of the trial period after canceling the subscription. I didn't receive any information about a refund. Is there anything I can do?

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 10, 2025

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 10, 2025

    check your account, https://account.adobe.com

     

    is your subscription cancelled?

    M
    maksymilian_2053Author
    Participating Frequently
    May 10, 2025

    yes it is

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 10, 2025

    good.

     

    now copy and paste into a reply here (after removing personal info) the email confirmations from adobe:

     

    of the trial start (showing the date)

     

    of the cancellation (showing the date)

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices