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October 16, 2026
Answered

I need refund I already unsubscribe but they still took payment yesterday I need refund.

I need refund I already unsubscribe but they still took payment yesterday I need refund to my gcash.

    AkanshaAshra
    AkanshaAshraCorrect answer
    Community Manager
    October 16, 2026

    Hi abstract_Serenade0d37,

    Thank you for reaching out.

    As we checked your account, you currently have three active subscriptions:

    1. Acrobat Pro – The payment is currently pending.

    2. Adobe Acrobat Pro – The payment is currently pending.

    If you wish to cancel these subscriptions, the outstanding payment will need to be cleared before cancellation. You can refer to the following article for more information:
    Cancel Adobe trial or subscription | Adobe Account

    1. AI Assistant for Acrobat – The subscription is currently in the cancellation process. The service will remain available until the end of the current billing cycle. You should also have received an email regarding the cancellation.

    To check whether you are eligible for a refund, please refer to:
    Cancellation details for common Adobe plans | Adobe Account

    We hope this helps clarify the status of your subscriptions.

    1 reply

    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity ManagerCorrect answer
    Community Manager
    October 16, 2026

    Hi abstract_Serenade0d37,

    Thank you for reaching out.

    As we checked your account, you currently have three active subscriptions:

    1. Acrobat Pro – The payment is currently pending.

    2. Adobe Acrobat Pro – The payment is currently pending.

    If you wish to cancel these subscriptions, the outstanding payment will need to be cleared before cancellation. You can refer to the following article for more information:
    Cancel Adobe trial or subscription | Adobe Account

    1. AI Assistant for Acrobat – The subscription is currently in the cancellation process. The service will remain available until the end of the current billing cycle. You should also have received an email regarding the cancellation.

    To check whether you are eligible for a refund, please refer to:
    Cancellation details for common Adobe plans | Adobe Account

    We hope this helps clarify the status of your subscriptions.

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