I need to be refunded

Question

I had canceled my subscription on my phone app and was still charged the money. I was given an automatic refund but it was takwn away. Id like a refund

Peru Bob · Answer

If not purchased directly from Adiobe, you will need to contact the vendor (Google Play, Apple, Microsoft, etc.).

See here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

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