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Hanifaakhatun
Participant
July 30, 2026
Answered

I need to be refunded for a annual subscription I did not subscribe to

  • July 30, 2026
  • 2 replies
  • 16 views

I need to get in contact with adobe as I am being charged for a subscription I didn’t subscribe to and when I try to cancel it say I will be charged the remainder of an annual subscription fee. What should I do?

    Correct answer John T Smith

    A refund takes up to 14 days and is automatic if you cancel in no more than 14 days of a trial
    After 14 days a trial becomes a subscription and there is no refund when you cancel
     

    This is a public forum, not Adobe support... other users can't help
    This is the correct way to contact support
    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    - and enter AGENT in the box asking How can we help you?

    2 replies

    Hanifaakhatun
    Participant
    July 30, 2026

    Okay thank you for your help.

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    July 30, 2026

    A refund takes up to 14 days and is automatic if you cancel in no more than 14 days of a trial
    After 14 days a trial becomes a subscription and there is no refund when you cancel
     

    This is a public forum, not Adobe support... other users can't help
    This is the correct way to contact support
    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    - and enter AGENT in the box asking How can we help you?