I need to be refunded for a annual subscription I did not subscribe to

Question

I need to get in contact with adobe as I am being charged for a subscription I didn’t subscribe to and when I try to cancel it say I will be charged the remainder of an annual subscription fee. What should I do?

John T Smith · Accepted Answer

A refund takes up to 14 days and is automatic if you cancel in no more than 14 days of a trial
After 14 days a trial becomes a subscription and there is no refund when you cancel

This is a public forum, not Adobe support... other users can't help
This is the correct way to contact support
https://helpx.adobe.com/contact.html?rghtup=autoOpen

- and enter AGENT in the box asking How can we help you?

Hanifaakhatun · Answer

Okay thank you for your help.

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