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Mystic_motivatione2ba
Participant
September 25, 2026
Answered

I need to cancel my subscription but it doesnt let me

  • September 25, 2026
  • 1 reply
  • 22 views

I signed up for the free trial for Adobe Acrobat Pro and Adobe Acrobat AI Assistant Plus. The seven day free trials expired and i hadnt noticed. it charged me two days ago but there wasnt enough in my bank account. Im trying to cancel the plan so i dont pay for it but it says i have to update my payment method before i do that but its going to make me pay then. How do i cancel my subscription

    Correct answer kanikas28368183

    Hi Mystic_motivatione2ba,

    I understand you'd like to cancel your subscription, and I can see how frustrating it is when you're unable to do so because the payment details need to be updated first.

    Based on Adobe's cancellation policy, you're eligible for a full refund if you cancel within 14 days. You may want to update your payment method so the charge can be processed. After that, you can cancel the subscription, and if the cancellation is completed within the 14-day refund period, you should qualify for a full refund.

    You can find more information in the following article: https://adobe.ly/4jnfSMj


    I hope this helps. If you have any questions or run into any issues along the way, please let us know, and the community will be happy to help.


    ^KS

    1 reply

    kanikas28368183
    Community Manager
    kanikas28368183Community ManagerCorrect answer
    Community Manager
    September 25, 2026

    Hi Mystic_motivatione2ba,

    I understand you'd like to cancel your subscription, and I can see how frustrating it is when you're unable to do so because the payment details need to be updated first.

    Based on Adobe's cancellation policy, you're eligible for a full refund if you cancel within 14 days. You may want to update your payment method so the charge can be processed. After that, you can cancel the subscription, and if the cancellation is completed within the 14-day refund period, you should qualify for a full refund.

    You can find more information in the following article: https://adobe.ly/4jnfSMj


    I hope this helps. If you have any questions or run into any issues along the way, please let us know, and the community will be happy to help.


    ^KS

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