I need to cancel my subscription to Firefly and the system does not allow the cancellation. How do I get past this issue?

Question

When accessing “Manage My Acount”, I chose the “Manage Plan” option. I next selected “Cancel My Plan” but the screen hangs and never confirms my request. How do I cancel my Firefly plan? I will keep using my Creative Cloud Pro plan.

Rose DV · Accepted Answer

Hi ​@FIA's Dr. P.-This one we can’t help with on the forum, so let’s get you connected to customer care.Adobe customer care can be contacted by beginning a secure chat session athttps://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.Rose

kglad · Answer

try using a mobile phone's updated non-opera browser with wifi disabled to cancel.

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