Skip to main content
Participant
October 23, 2026
Answered

I need to change my email address

I signed in with a passkey and my phone defaulted to a hidden email. I need to change the email but I can’t logon the web page with the passkey. 

    AkanshaAshra
    AkanshaAshraCorrect answer
    Community Manager
    October 26, 2026

    ​

    Hi @Zesty_calmness7bc1 

    Thank you for posting in the community. We understand that the hidden email address is preventing you from managing your account as expected.

    Since you’re unable to log in to the Adobe website using your passkey, please start with Adobe’s passkey and sign-in troubleshooting guidance: 

    Use passkeys for your Adobe account

    Resolve Adobe account sign-in issues

    Once you’re signed in, you can follow the steps below to change your primary email address: 

    Change primary email for your Adobe account

    We hope this gets you on the right path. Please let us know if you need any further guidance.

    ^Akansha

    1 reply

    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity ManagerCorrect answer
    Community Manager
    October 26, 2026

    ​

    Hi @Zesty_calmness7bc1 

    Thank you for posting in the community. We understand that the hidden email address is preventing you from managing your account as expected.

    Since you’re unable to log in to the Adobe website using your passkey, please start with Adobe’s passkey and sign-in troubleshooting guidance: 

    Use passkeys for your Adobe account

    Resolve Adobe account sign-in issues

    Once you’re signed in, you can follow the steps below to change your primary email address: 

    Change primary email for your Adobe account

    We hope this gets you on the right path. Please let us know if you need any further guidance.

    ^Akansha

    Translate