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fatima1998
Participant
July 28, 2026
Question

I need to contact support! I tried to pay for a subscription but didn't realize the email address was incorrect when I entered my card details; I can't access that email, and I'm about to be charged.

  • July 28, 2026
  • 3 replies
  • 12 views

I need to contact support! I tried to pay for a subscription but didn't realize the email address was incorrect when I entered my card details. I can't access that email, and I'm about to be charged; how can I cancel the subscription without accessing the account so the payment doesn't go through?

    3 replies

    kglad
    Community Expert
    Community Expert
    July 28, 2026

    @fatima1998 

     

    you’ll need to contact support for more help.

    Jeff_A_Wright
    Community Manager
    Community Manager
    July 28, 2026

    Thanks for posting to this public discussion forum, ​@fatima1998.

     

    I apologize for any problems you encountered with the sign up process. The subscriptions you started six days ago are active under the account you used to create this public discussion thread.

     

    You have also confirmed the email address associated with the account, do you have access to both accounts?

     

    You can use the steps that are listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html to self-cancel your active subscription under this account. 

     

    For more information on the cancellation and refund process, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html. Refunds occur automatically and take up to 14 days.

     

    Please update this public discussion thread if you have any additional questions, ​@fatima1998.

    fatima1998
    Participant
    July 28, 2026

    help meeee