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Participant
September 3, 2026
Question

I need to have my subscription refunded as I forgot to cancel my trial.

  • September 3, 2026
  • 4 replies
  • 31 views

I just got charged IDR 469000 for one year subscription to Adobe Acrobat Reader as I forgot to cancel my trial subscription. I have cancelled the subscription, and now I need to get my subscription refunded as it still below 14 days since my card got charged. Please let me know how to get my refund.

 

Thanks 

    4 replies

    Jeff_A_Wright
    Community Manager
    Community Manager
    September 3, 2026

    Thanks for posting, ​@sincere_Marvel562d.

     

    I'm sorry about the confusion and unexpected charge.

     

    I checked the account information available to us and do not see any active Adobe subscriptions associated with the account. If you were charged after a trial, it's possible the subscription is associated with a different Adobe account or email address.

     

    Please review the steps in the following document to help identify the source of the charge:

    https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html

     

     

    If you locate the subscription, the article also provides guidance on how to access and manage the associated account.

     

    For your privacy and security, please do not post email addresses, order numbers, or payment details here in the public discussion.

     

    Let us know if you have questions after reviewing the document.

    John T Smith
    Community Expert
    Community Expert
    September 3, 2026

    Log in and go here to check your account to determine your status and what you bought https://account.adobe.com

     

    Dave Creamer of IDEAS
    Community Expert
    Community Expert
    September 3, 2026

    You probably subscribed to a higher version of Acrobat since as John mentioned, Reader is free. Did you get a confirmation letter from Adobe about the cancelation? I believe it can take up to a week to get a refund. The process may take longer in your country. 

    David Creamer: Community Expert (ACI and ACE 1995-2023)
    John T Smith
    Community Expert
    Community Expert
    September 3, 2026

    Reader is FREE https://get.adobe.com/reader

    What did you buy, and where did you buy it?

    Did you buy something from Apple or the Google store?