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Participant
October 15, 2026
Answered

I need to speak or communicate with Adobe to confirm the source of my payment method. I received a “Suspicious charge attempt” message from my bank and I replied that I did not recognize the charge. It said it from Adobe. Please reply.

My question is pretty straightforward. 

    AkanshaAshra
    AkanshaAshraCorrect answer
    Community Manager
    October 16, 2026

    ​

    Hi @youthful_usere209 

    Thank you for reaching out and sharing your concern. We understand that billing questions can be concerning.

    After checking your account, we can see that you currently have an active Adobe Acrobat Pro subscription. Your subscription has completed 7 months, and the charge you’re seeing is related to your next billing cycle.

    You can review your plan and billing details here:
    http://ms.spr.ly/64043atqtT

    We hope this helps clarify the charge. Please let us know if you need any further guidance.

    ^Akansha

    2 replies

    kglad
    Community Expert
    Community Expert
    October 16, 2026
    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity ManagerCorrect answer
    Community Manager
    October 16, 2026

    ​

    Hi @youthful_usere209 

    Thank you for reaching out and sharing your concern. We understand that billing questions can be concerning.

    After checking your account, we can see that you currently have an active Adobe Acrobat Pro subscription. Your subscription has completed 7 months, and the charge you’re seeing is related to your next billing cycle.

    You can review your plan and billing details here:
    http://ms.spr.ly/64043atqtT

    We hope this helps clarify the charge. Please let us know if you need any further guidance.

    ^Akansha

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