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Participant
October 17, 2026
Answered

I need to talk to someone about canceling my membership and getting a refund

Nnnn

    ShivangiGupta
    ShivangiGuptaCorrect answer
    Community Manager
    October 19, 2026

    Hi @ambitious_hands038f,

    Thank you for reaching out. I understand you’re looking for assistance with the cancellation and refund, and I appreciate the opportunity to look into this for you.

    Upon checking your account details, I can confirm that there is currently no active subscription associated with your account. I can also see that you’ve already connected with our Adobe Support team regarding your refund query.

    Since refund-related discussions may involve account-specific and confidential information, we recommend continuing the conversation with the Adobe Support team. As this Community is a public forum, we want to ensure that your personal and account information remains protected.

    Please stay in touch with the Support team as they assist you further with your request. We’re also here to help, so if you have any additional general questions, please feel free to let us know.

    Best,
    Shivangi

    ^Shivangi

    2 replies

    kglad
    Community Expert
    Community Expert
    October 17, 2026

    do you have a teams or enterprise subscription?

    Translate
    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    October 19, 2026

    Hi @ambitious_hands038f,

    Thank you for reaching out. I understand you’re looking for assistance with the cancellation and refund, and I appreciate the opportunity to look into this for you.

    Upon checking your account details, I can confirm that there is currently no active subscription associated with your account. I can also see that you’ve already connected with our Adobe Support team regarding your refund query.

    Since refund-related discussions may involve account-specific and confidential information, we recommend continuing the conversation with the Adobe Support team. As this Community is a public forum, we want to ensure that your personal and account information remains protected.

    Please stay in touch with the Support team as they assist you further with your request. We’re also here to help, so if you have any additional general questions, please feel free to let us know.

    Best,
    Shivangi

    Translate
    ^Shivangi