I never subscribed to your services. I have been getting charged. I didn’t know how to stop it. Please refund all the money you have debited from my account urgently. Thanks

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I have been charged $10.99 per month for subscription services since March which I never subscribed in the first place. I want full refund of the fees till date. Thanks

kglad

Community Expert

did you start a trial of an adobe app or service?

you can use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to find the account charged and see the app/service.

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AkanshaAshra

Community Manager

Hi @analytical_Forest53bd

Thank you for writing to us. We understand your concern about the charges on your account and your request to have them refunded.

We checked your account and can see that your AI Assistant for Acrobat subscription is currently in the cancellation process. There is also an outstanding payment on the account that needs to be resolved for the cancellation to proceed.

Refund eligibility is based on the subscription type and cancellation terms. Please review the details here:

Adobe subscription and cancellation terms

We hope this provides some clarity. Please feel free to reach out if you need any further guidance.

^Akansha

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