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February 15, 2023
Answered

I never uses any kind of service please cancel my "subscription"

  • February 15, 2023
  • 3 replies
  • 402 views

Hi i never own nothing, I had maybe a period free test but I never use your apps please delete my account and my subscription or any information about me because it's a big mistake! I can't even contact your support??????.

    This topic has been closed for replies.
    Correct answer kglad

    no one here can cancel for you. you must di that yourself.

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

    there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    3 replies

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    February 16, 2023

    no one here can cancel for you. you must di that yourself.

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

    there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    John T Smith
    Community Expert
    Community Expert
    February 15, 2023

    >I had maybe a period free test 

     

    When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription
    -You also need to know that a subscription renews AUTOMATICALLY if you do not cancel during your 12th month
    -see the Nancy O'Shea message dated 8-11-2022 (with a yellow highlited picture) in this message
    https://community.adobe.com/t5/account-payment-plan-discussions/adobe-hidden-contract-is-disgusting/td-p/13129213

    Nancy OShea
    Community Expert
    Community Expert
    February 15, 2023

    This user-to-user community can't cancel anything.  Only you can do that.

     

    Log-in to your online account below with a web device that accepts cookies and does not have script blockers or VPN enabled.

    https://account.adobe.com/plans

     

    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

    OR CONTACT ADOBE SUPPORT:
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Twitter: https://twitter.com/adobecare
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

    Hope that helps.

    [Moderator moved from Using the Community to Account, Payment & Plan.]

     

    Nancy O'Shea— Product User & Community Expert