Skip to main content
Participant
June 6, 2025
Question

I open the app and it says that might pay for a subscription.

  • June 6, 2025
  • 2 replies
  • 123 views

Hi, everyone

I had this problem tonight and I was wondering if you could help me out 

I paid for my annual premium subscription like three weeks ago and now I open the app and it says that might pay for a subscription. WHAT!? I don't know why this happened, do you know anything?

2 replies

kglad
Community Expert
Community Expert
June 7, 2025

if this isn't a lightroom mobile issue:

 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

IF your account shows an active subscription and the above fails to help:

 

 

proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

Community Manager
June 6, 2025

Hello @misael_1015 

 

Please see this page for info and try Restore Purchase.  Please make a note of any error message

https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html 

 

If this does not help, please contact Adobe Support directly, as this is a user-to-user help forum.  Contact Adobe Support at https://helpx.adobe.com/contact.html?rghtup=autoOpen