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Impressive_enthusiasmb49e
Participant
Nov 9, 2026 1:36 PM UTC
Answered

I opted for trial version of adobe and setup an automatic payment option after trial version ends.but my acount has been debited with 350 INR.what to do now?

I opted for trial version of adobe that will end after 7 days but why 350 INR has been deducted from account

      AkanshaAshra
      AkanshaAshraCorrect answer
      Community Manager
      Nov 13, 2026 5:18 PM UTC

      Hi @Impressive_enthusiasmb49e,

      We understand you’d like to review and cancel your subscription.

      As checked, your Adobe Scan Premium subscription is currently active. If you wish to cancel it, you can follow the steps here:
      Cancel Adobe trial or subscription | Adobe Account

      As you are currently within the 14-day period, you can review the applicable refund eligibility and cancellation terms here:
      Cancellation details for common Adobe plans | Adobe Account

      Regards,

      View reply

      5 replies

      Impressive_enthusiasmb49eAuthor
      Participant
      Nov 13, 2026 1:23 PM UTC

      Do You have any update for me? 

      Translate
      AkanshaAshra
      Community Manager
      AkanshaAshraCommunity ManagerCorrect answer
      Community Manager
      Nov 13, 2026 5:18 PM UTC

      Hi @Impressive_enthusiasmb49e,

      We understand you’d like to review and cancel your subscription.

      As checked, your Adobe Scan Premium subscription is currently active. If you wish to cancel it, you can follow the steps here:
      Cancel Adobe trial or subscription | Adobe Account

      As you are currently within the 14-day period, you can review the applicable refund eligibility and cancellation terms here:
      Cancellation details for common Adobe plans | Adobe Account

      Regards,

      Translate
        PriyankaVishwakarma
        Community Manager
        PriyankaVishwakarmaCommunity Manager
        Community Manager
        Nov 9, 2026 2:15 PM UTC

        Hi@Impressive_enthusiasmb49e,

         

        Thank you for reaching out, and sorry for the trouble caused.

         

        We have checked your account using the email address linked to your community profile. The account still shows as active. Since your subscription is still within the 7-day free cancellation window, you can cancel and receive a refund.

         

        To cancel your subscription and request a refund, please refer to the steps outlined in the following community-featured post: How to cancel Acrobat Mobile or Scan premium subscriptions

         

        If you need any further assistance, please let us know.If you need any further assistance, please let us know.

         

        Regards,

        ^PV

        Translate
        Impressive_enthusiasmb49eAuthor
        Participant
        Nov 12, 2026 6:55 AM UTC

        i have submitted the form. kindly look into this for refund.

        Translate
        Meenakshi Negi
        Community Manager
        Meenakshi NegiCommunity Manager
        Community Manager
        Nov 12, 2026 12:32 PM UTC

        Hi Impressive_enthusiasmb49e,


        Thank you for the information. The team will check the form and will do the needful.

        Let us know if we can be of further assistance.


        Thanks,

        Meenakshi

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