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向日葵津18267299
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March 5, 2020
Answered

i ordered Creative Cloud a week ago and still haven't received the confirmation email form Abo.

  • March 5, 2020
  • 2 replies
  • 497 views

Hi

A week before, I ordered the student Creative Cloud by my debit card online. It said that they will send me the confirmation email within 24 hr and turned out, about a week is going to pass and still, I haven't received it. On my bank account, my payment to Creative Cloud is in a status of pending so I already paid money for it. 

I tried several times to make contact with the firm but for some reasons, the connection has been disconnected and I couldn't make it.  I feel very frustrated because I need the software for my subject in uni and I had already assigned tasks that require Creative Cloud. I need the software immediately. Could anyone help me get out this problem? 

 

 

This topic has been closed for replies.
Correct answer LinSims

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

2 replies

thatsmauri
Community Expert
thatsmauriCommunity Expert
Community Expert
March 5, 2020

Possible stupid question, but: Have you checked your Spam folder? Maybe the email went there?!

    LinSims
    Community Expert
    LinSimsCommunity ExpertCorrect answer
    Community Expert
    March 5, 2020

    This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

    Click the following to contact Adobe customer support staff for help: 

    https://helpx.adobe.com/contact/support.html

    You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

    This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

    Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

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