I paid but I can't use it.

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I'm a test version, though obviously the money got out under the name of 'KCP'. It is embarrassing to say that it is a trial version to use as a paid version. I don't know why.

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John T SmithCorrect answer

Community Expert

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

mauriceg87311438

Participant

I'm not able to edit PDF

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kglad

Community Expert

do you want help @mauriceg87311438

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Nancy OShea

Community Expert

After installing Creative Cloud Desktop App, did you log-out and log-in with your paid ID and password?

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Nancy O'Shea— Product User & Community Expert

John T Smith

Correct answer

Community Expert

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

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