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Majboot
Participant
May 4, 2026
Answered

"I paid for a one-month subscription to Adobe Firefly for INR 1199/- The money was charged, but the subscription is not active

  • May 4, 2026
  • 2 replies
  • 28 views

I paid for a one-month subscription to Adobe Firefly for INR 1199/- The money was charged, but the subscription is not active

    Correct answer Jeff_A_Wright

    Thank you for posting, ​@Majboot.

     

    I appreciate you wanting to purchase access to Firefly, but I don’t see any active subscriptions associated with the account you used to post in this public discussion forum.

     

    Please see https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html to locate the account with the recent charge and active subscription.

     

    Please update this discussion thread if you have any additional questions.

    2 replies

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    May 4, 2026

    Thank you for posting, ​@Majboot.

     

    I appreciate you wanting to purchase access to Firefly, but I don’t see any active subscriptions associated with the account you used to post in this public discussion forum.

     

    Please see https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html to locate the account with the recent charge and active subscription.

     

    Please update this discussion thread if you have any additional questions.

    kglad
    Community Expert
    Community Expert
    May 4, 2026

    did you subscribe via adobe.com or via an mobile app store?