I paid for a subscription, but Adobe says I don't have any

Question

I used the trial-version of Premiere Pro. After that week I was going to cancel my subscription. But then it stood that I didn't had a plan to cancel. The day after I got a confirmation email where it stood that I had paid for the next month.

kglad · Answer

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

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