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Participant
February 21, 2022
Question

I paid for a subscription for a month, but the applications go for a trial period of 7 days.

  • February 21, 2022
  • 2 replies
  • 220 views

Здравствуйте, очень надеюсь, что вы поможете мне решить эту проблему. Я оплатила месячную подписку, но теперь когда я скачала различные приложения фотошопа и монтажа, мне показывает, что у меня пробный период на 7 дней. Почему? Я ведь все оплатила.  

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2 replies

Peru Bob
Community Expert
Community Expert
February 21, 2022
kglad
Community Expert
Community Expert
February 21, 2022

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

if that looks correct, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

if you didn't use the desktop application (from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs), in photoshop click help>sign in, or if that's not clickable, sign out and then sign in (with the same adobe id).