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Participant
July 5, 2022
Answered

I paid for my free trial

  • July 5, 2022
  • 1 reply
  • 359 views

To try adobe FREE for one month, i opened an adobe account. It wanted my debit card number and i write it down. I realized adobe took money from my debit card for 2 months. If i want to cancel the payment it want withdrawal fee?? I need some help.

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Correct answer Abambo
so you are saying that there is no way to cancel it without payin
cancellation fee??

Yes. Without doing what I say, you have to pay the cancellation fees. If you, however do as I say, you may be lucky and not in need to pay the fees. But you need to contact Adobe customer care!

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

1 reply

Abambo
Community Expert
Community Expert
July 5, 2022

Your free trial of stock lasted for one month after that it became a one year subscription. It's clearly noted in the terms before you take the subscription. you need to cancel before the end of the free month.

 

To solve your problem, I suggest you to contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer
Participant
July 5, 2022

I paid for 2 months+free trial. Im pretty sure that i hasnt been 3 months yet. Also, if i sign for free trail that means i wat to try for FREE forn ONE MONTH. I dont wany my money back its fine, but i want to cancel it without withdrawal fee. Please help me about it.

Abambo
Community Expert
Community Expert
July 5, 2022

Facts: You subscribed to a one year subscription (automatically renewable after that year, if not cancelled before) with the first month free and cancellable anytime without fee. After that month, you still had 14 days to cancel and getting a refound. After that periode, you are having a paid subscription cancellable any time by paying an early cancelation fee of half of the remaining due. 

 

Recommended action: Contact Adobe customer care! Just do it! Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer