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Answered

I paid for the annual subscription fee on Jun 2025 but now I found it said expired

Forum|Forum|4 months ago
September 21, 2025
5 replies
324 views

I paid for the Lightroom but I can't use it, Adobe genius please help.

Correct answer Max Tam

Done. A real agent helped me to cancel my subscription and refund my payment, and then re-subscribed again.

M

Max TamAuthorCorrect answer

Inspiring

Done. A real agent helped me to cancel my subscription and refund my payment, and then re-subscribed again.

Shivangi_Gupta

Community Manager

Are you happy with the resolution?

^Shivangi

M

Max TamAuthor

Inspiring

Paid on June 2025 for one year subscription

M

Max TamAuthor

Inspiring

Any Adobe Employee can help?

kglad

Community Expert

no adobe employees will be here for ~10hrs.

repost if you don't see a badged employee post here within the next 12 hours.

Peru Bob

Community Expert

See if this helps:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

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Max TamAuthor

Inspiring

Good try but I am not starting with trial mode.

kglad

Community Expert

your account shows a billing issue. you must fix it.

https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

kglad

Community Expert

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

M

Max TamAuthor

Inspiring

It said I have "Billing Issue" and asked me to update payment method. I changed to other credit card and it still showed the same while I am sure both two cards information are valid.

Anyway, I have already prepaid on Jun. I am sure I shall be able to use Lightroom even I deleted all my payment method.

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