I pay for Adobe monthly but since a recent update I am in trial version

Forum|Forum|4 years ago
March 31, 2021
2 replies
442 views

My manager who would deal with Adobe is away and I do not understand why I no longer have unlimited use of Adobe. I pay monthly for it. Am I missing something? Can someone explain?

Thanks!

Moved from Using the Community (which is about the forums) to the correct forum... Mod
To find a forum for your program please start at https://community.adobe.com/

Account management

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Correct answer m f fd90097759

Thanks. All I had to do was log out and log in again. Sorted.

Nancy OShea

Community Expert

Hi @defaultnpidoslfjm6y,

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Teams / Enterprise users should please contact your IT dept for assistance.

Nancy O'Shea— Product User & Community Expert