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Participant
August 27, 2024
Question

I PAY, I GET NO FUNCTIONS AND ACCOUNT SAYS I HAVE NO PLAN-HELP

  • August 27, 2024
  • 3 replies
  • 268 views
Hi Jasmine Flanagan,

 

You placed a $28.99 AUD order with ADOBE SYSTEMS PTY LTD (paypaladmin@adobe.com)

View or Manage Transaction
 

You won't be charged until ADOBE SYSTEMS PTY LTD processes your order. To see the full transaction details, log in to your PayPal account. Please remember, it may take a few moments for this transaction to appear. Thanks for using PayPal.

Your money will be transferred when the seller processes your payment.

To see the full transaction details, log in to your PayPal account.

Transaction ID
O-37326542YF245362R

Transaction date
11 March 2024 11:35:24 PM AEDT

Seller
ADOBE SYSTEMS PTY LTD
paypaladmin@adobe.com

Instructions to seller
You haven't entered any instructions.

Description Unit price Qty Amount
APCC,ALL,MLP,DRI01,MAU,001,N/A(MONTHLY)
Item No 30000058
$26.35 AUD1$26.35 AUD
Subtotal$26.35 AUD
Tax$2.64 AUD
Total$28.99 AUD
Sent to paypaladmin@adobe.com
Sent from cagmech@gmail.com
    This topic has been closed for replies.

    3 replies

    kglad
    Community Expert
    Community Expert
    August 27, 2024

    if you paid for a subscription and are still seeing trial buttons instead of install buttons in your cc desktop app:

     

    start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

     

    if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

     

    if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

     

    below are solutions some users reported:

     

    if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

     

    if that fails, change the install location

    John T Smith
    Community Expert
    Community Expert
    August 27, 2024

    Nobody here in a public forum can see your account information
    What do you see for your account at https://account.adobe.com/
    This space is provided by Adobe, but this is not Adobe support
    This is a public forum, you need the link to Adobe support, not other users
    Help Center https://helpx.adobe.com/support.html is a good place to start
    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that wait times are sometimes long before an agent responds
    .
    You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    You MUST also allow 'cookies' in your web browser for the link to work
    This will NOT work if you are using a VPN
    .
    This link will go directly to the chat option
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent in the lower right, without the quote " " marks
    or
    X (aka Twitter) tweet @AdobeCare
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

     

    John T Smith
    Community Expert
    Community Expert
    August 27, 2024

    You need to ask program questions in the forum for the program you are using
    To ask in the forum for your program please start at https://community.adobe.com/
    Moving from Using the Community (which is about the forums) to the Account forum