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Participant
June 24, 2025
Question

I payed for Ilustrator and after instaling adobe wants me to pay for it again

  • June 24, 2025
  • 2 replies
  • 124 views

Please help

2 replies

kglad
Community Expert
Community Expert
June 24, 2025

use @Monika Gause 's link first.  only if it fails and IF your account shows an active subscription should you proceed to these steps - 

 

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

Monika Gause
Community Expert
Community Expert
June 24, 2025
Kanikas
Community Manager
Community Manager
June 24, 2025

Hi ricardo_5119,

 

We are here to help you. By the details shared above, we assume that you are getting a trial error message. Please ensure that you are signed in with the correct Adobe ID. If that still does not help, follow the steps shared above for help. 

 

Feel free to update the thread for any other issues. 

 

Thanks 
^KS