I purchased a Creative Cloud Pro Student plan and missed the student verification email. The verification link has expired. My invoice and order history are still available, but my account now shows no paid plans. Could you help me restore access?

Question

Hello Adobe Support,I purchased a Creative Cloud Pro Student plan on May 19, 2026. My invoice shows that the service term is valid until May 18, 2027.I recently discovered that my subscription is no longer active. My account now shows "You have no paid plans" and asks me to restart the plan.After checking my email, I realized that Adobe sent me a student verification email on May 20, 2026, but I did not complete the verification at that time. The verification link has now expired.My invoice and order history are still available in my account.Could you please help me reactivate my student verification process or resend the verification email so that I can restore access to my subscription?Thank you.

Jeff_A_Wright · Accepted Answer

Thank you for posting to this public discussion forum, @Nha+Ky.

Please check your email for important communication about the status of your account. The email was sent on June 23rd, 2026. Please follow the instructions in the email if you have any questions.

kglad · Answer

you have to restart the purchase process, if you’re certain you have no subscription at the correct id, https://account.adoibe.com

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