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Dennis Samuels
Dennis Samuels
Participant
May 30, 2026
Question

I purchased a license on may 28 but can't use it as it keeps asking me to purchase and its looping my account to extract payment which is already done

  • May 30, 2026
  • 1 reply
  • 6 views

Here is my payment receipt no. since 24 hours now, but adobe keeps asking me to subscribe

AE05700503402CUS

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 30, 2026

    follow the steps here to resolve the cc sign in/out loop -  https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

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