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Participant
Jul 25, 2026 8:41 AM UTC
Answered

I purchased a subscription but it doesn't come in my account

I purchased a subscription of 1596.94 INR 

But i don't get premium 😭 

    kglad
    kgladCorrect answer
    Community Expert
    Jul 26, 2026 1:10 PM UTC

    check your account, https://account.adobe.com and verify everything is what you expect.

     

    then sign out of the cc desktop app

     

     

    then exit the cc desktop app and reopen it.  sign in with the same adobe id/pass used to confirm your subscription.

    2 replies

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    Jul 26, 2026 1:10 PM UTC

    check your account, https://account.adobe.com and verify everything is what you expect.

     

    then sign out of the cc desktop app

     

     

    then exit the cc desktop app and reopen it.  sign in with the same adobe id/pass used to confirm your subscription.

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    N8.
    Community Expert
    Jul 25, 2026 8:43 AM UTC

    Hey ​@mohit_12178 

    Could you try logging out of your creative cloud app and logging back in? 
    Cheers
    Nate

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