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different_daydream9b7d
Participant
September 6, 2026
Question

I purchased a year plan for mobile altready, but nothing happen

  • September 6, 2026
  • 3 replies
  • 44 views

Hi, I purchased the Lightroom Premium Yearly plan (40GB, ₫469,000/year) through Apple In-App Purchase. My Apple subscription page confirms it’s active and set to renew on 29 August 2027.

 

However, my Adobe account shows no active subscription — the Plans page only offers a free trial, as if no purchase was ever made. “Restore Purchase” in the app returns “No restored purchases.”

 

Important detail: before subscribing, I had briefly signed into Lightroom with a different Adobe ID (a friend’s account) and tapped Subscribe, then cancelled before completing it. I then signed out, signed back in with my own Adobe ID, and subscribed again. It’s possible the Apple transaction got linked to the wrong Adobe ID during that account switch.

 

Could you please check on your end which Adobe ID this Apple transaction is currently linked to, and transfer the entitlement to my correct account if needed? I can provide the Apple order/transaction ID from my purchase confirmation email if that helps you locate it.

 

Thank you for your help.

    3 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    September 22, 2026

    You may need to contact Apple support.

      AkanshaAshra
      Community Manager
      AkanshaAshraCommunity Manager
      Community Manager
      September 22, 2026

      Hi ​@different_daydream9b7d,

      I understand the confusion.

      After checking, we couldn't find any active subscription associated with the email address mentioned in this post. The subscription set to renew on 29 August 2027 appears to be linked to a different account.

      We kindly request you to post the query from the account through which you made the purchase so we can review the subscription details and assist you further.

      We also request that you go through the article below and sign in using the Adobe ID that was used to make the purchase. This will help you check if there are any active subscriptions associated with that account:

      Sign in to your Adobe account | Adobe Account

      If you still need help after checking, feel free to reply here and we'll be glad to assist further.

      Thanks!
      ^Akansha

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        September 6, 2026

        do you have a teams or enterprise subscription?

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