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24blannm@elmbrookstudents.org
Participant
January 2, 2020
Question

I purchased my daughter the student plan and now it is a "Team plan"?? I can't cancel now?

  • January 2, 2020
  • 2 replies
  • 151 views

I purchased my daughter the Student plan for Christmas.   All it asked for was her school email address to verify she was a student.   Once we had everything installed I see that many of the apps are not available.   It says we now have a "Team Plan" and I cannot chat Adobe customer support or change my plan without contacting my administrator.  I have no clue who that would be and why this happened? I cannot find a phone number for Adobe anywhere either.   Help!?

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2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
January 3, 2020

Who did you purchase the "student plan" from? 

If it wasn't purchased directly from Adobe, you need to contact the vendor.

 

Nancy O'Shea— Product User & Community Expert
Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
January 3, 2020

Log-in to your Adobe account below to confirm the Student subscription is what you ordered and payment details are current and also that student eligibility requirements have been satisfied.

https://account.adobe.com/plans

If you still need help, scroll down to Contact Adobe button on the same page.

 

Nancy O'Shea— Product User & Community Expert
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