I receive a pop up about a billing issue each month

Question

@Jeffrey_A_Wright I am responding with reporting the exact same problem that @Andre_Langer9558 already faced and it´s the same problem in all details Andre already described. Pop-up every month around time of debiting, stating there is a “Billing Issue” while the payment has already been processed by my bank without problems and, checking my Adobe account, has faced no issues whatsoever.

This problem is persisting because here I am, 7 months later.

Please advise, is there ANY way to resolve this because it really wears ones patience thin.

Jeffrey_A_Wright · Accepted Answer

Thank you for posting to this public discussion forum, @Dondonna . I branched your response to a separate discussion since you do not have the same account as the original poster.

First, thank you for your long-term use of our software services, @Dondonna . I am sorry you continue to receive messages about problems with your payment method. Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen so a member of our team can help you review your account and recent transactions.

I don’t see any records of any attempts to ever reach us, @Dondonna , so please use a different device to reach us if you are unable to contact anyone or are redirected to this public discussion forum.

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