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johnny101
johnny101
Participant
June 3, 2026
Answered

I recently canceled my subscription, where is my refund?

  • June 3, 2026
  • 2 replies
  • 17 views

me free trial subscription ended and i forgot to cancel it and was charge for my adobe illustrator. i have all ready cancelled the plan to because i was charged today and i message saying weve processed your cancellation request ,and your subscription to illustrator will end on 27 june 2026. today is 3 rd june and i cancelled it today so am i not in the 14 day window for a refund

    Correct answer Jeff_A_Wright

    @johnny101 I appreciate the update, but your cancellation request is not yet complete.

     

    Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you. No action will be taken from this public discussion thread, so use a different device if you are redirected to this public discussion forum.

     

    If your device or network is managed by an organization, ​@johnny101, then you will need their help to reach us.

    2 replies

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    June 3, 2026

    Thank you for posting to this public discussion forum, ​@johnny101.

     

    I am sorry you did not find more value in our services.

     

    Your subscriptions are still active as the steps listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html have not been completed. You did start the process, ​@johnny101, if you need help then please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen and a member of our team can assist you.

     

    I don’t see any records of any previous attempts to reach us, so use a different device if you are redirected to this public discussion forum or are unable to contact anyone at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

    johnny101
    johnny101Author
    Participant
    June 3, 2026

     

    johnny101
    johnny101Author
    Participant
    June 3, 2026

    Am in Ghana btw 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 3, 2026

    refunds are automatic if you qualify.  the trial start date and cancellation dates (and subscription type) are key factors.

     

    understanding cancellation fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel

     

    meanwhile, check your account, https://account.adobe.com 

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