I see duplicate charges under my account

Forum|Forum|7 hours ago
July 7, 2026
3 replies
10 views

Duplicate charges since October 2025. I opened a chat ticket a month ago and you only refunded 3 months.

kglad

Community Expert

check for an open ticket, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

M

mschristinedwyer@gmail.comAuthor

Participating Frequently

I’m having same problem. My account shows one billing per month but my bank statement shows between 2 and 4 payments per month. Chat help is telling me I must have two accounts. I do not have two accounts. So frustrating.

M

mschristinedwyer@gmail.comAuthor

Participating Frequently

I’m going to file a Deceptive Trade Practices claim with the State of WI.

M

mschristinedwyer@gmail.comAuthor

Participating Frequently

And the chat person just ended the chat without helping me.

Sanjana

Please stay connected while I am checking the details.

10:57 AM

Agent said:

Sanjana

Thanks for your patience. Give me a few more minutes to find the right solution for you.

11:01 AM

System said:

While the chat has been ended, feel free to come back and ask me anything.

Jeff_A_Wright

Community Manager

Thank you for posting to this public discussion forum, @mschristinedwyer@gmail.com.

I am sorry for any problems you have encountered managing your different accounts and subscriptions. I see that we did call you after you were disconnected and confirmed that all of the subscriptions under this account has been cancelled.

Please see https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html for help with locating the account with the active subscription.

If you need additional help, then please don’t hesitate to use the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update your active support case ADB-46082988-G3H0. The case will automatically close soon, @mschristinedwyer@gmail.com, so don’t hesitate to provide any needed updates before it closes.

If you have any additional questions, @mschristinedwyer@gmail.com, then please update this discussion thread.

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