I sign up using my former employer's email address. They are now out of business.

Question

I retired from a company that no longer exists. They were going under fast. I signed up using my google email, but somehow, I was automatically switched to my companies email as a sign-up method. Now, I cannot verify. Emails for verification continue to go to an account that has been discontinued. My phone numbers linked to the company's email is also outdated. I cannot verify, so I called the company. They told me to log into my company email, but I don’t have one anymore. My 7-day trial ends today in about 7 hours. I have been trying to cancel since 6:00 pm and it is now 2:42 am the next day. This is CRAZY. No one can assist me and they will charge me $29.99. I will not pay and dispute the charges. This is a waste of everyones time. They should have a failure system in place.

Jeff_A_Wright · Accepted Answer

Thank you for posting, ​@Timothy Winans.I can see why this has been frustrating, especially after spending so much time trying to access an account tied to an email address you no longer control.I reviewed the account used to create this discussion and am not seeing any active Adobe subscriptions or trial memberships associated with it. Based on that, there does not appear to be an active plan on this account that would generate a subscription charge.It's possible the trial or account you're referring to was created under a different Adobe account or email address. You may want to review the following document, which includes steps to locate an Adobe account using other account information:https://helpx.adobe.com/account/individual/manage-your-account/cant-find-adobe-account.htmlIf you have questions after reviewing the document, please update this public discussion thread, ​@Timothy Winans.