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resourceful_Sunrisec6db
Participant
Nov 3, 2026 7:11 AM UTC
Answered

I signed up for a free trial and cancelled it the day later. Now it has billed me after I cancelled, and the page does not let me confirm the cancellation. how do i fix this

 

    kanikas28368183
    kanikas28368183Correct answer
    Community Manager
    Nov 3, 2026 9:27 AM UTC

    Greetings,


    We have noted that the subscription has been terminated and a refund has been initiated today. Typically, a refund takes about 10-14 days to reflect in your account. Please reach out if you have any further inquiries.


    Thanks
    ^KS

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    2 replies

    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    Nov 3, 2026 7:42 AM UTC

    Cross check if you have cancelled all that you do not want. See https://account.adobe.com/plans

    If you are still subscribed to something that you do not want and this charge is for that as it looks as per your screenshot then cancel it and you shall be refunded if eligible.

    For refund rules check https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

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    -Manan
      kanikas28368183
      Community Manager
      kanikas28368183Community ManagerCorrect answer
      Community Manager
      Nov 3, 2026 9:27 AM UTC

      Greetings,


      We have noted that the subscription has been terminated and a refund has been initiated today. Typically, a refund takes about 10-14 days to reflect in your account. Please reach out if you have any further inquiries.


      Thanks
      ^KS

      Translate
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