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sabbar
Participant
February 11, 2026
解決済み

I signed up for a free trial of Acrobat to edit a document, but it didn’t work out for me so I cancelled the trial.

  • February 11, 2026
  • 返信数 2.
  • 19 ビュー

Despite the cancellation, I keep receiving weekly emails and notifications asking me to pay US $29.99 / month and to update my payment details.

    解決に役立った回答 Jeffrey_A_Wright

     ​@sabbar I am sorry, but the method of payment you attempted to use was not accepted. You will be unable to end your commitment until your account is in good standing. Please see https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/retry-failed-or-missed-payment.html for information on how to correct your account.

     

    I am sorry you did not find more value in your usage of our services, ​@sabbar . Once your account is corrected, you can use the steps listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html to self-cancel your ongoing commitment. For more information on the cancellation process, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html#month-to-month.

    返信数 2

    Jeffrey_A_Wright
    Community Manager
    Community Manager
    February 11, 2026

     ​@sabbar I am sorry, but the method of payment you attempted to use was not accepted. You will be unable to end your commitment until your account is in good standing. Please see https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/retry-failed-or-missed-payment.html for information on how to correct your account.

     

    I am sorry you did not find more value in your usage of our services, ​@sabbar . Once your account is corrected, you can use the steps listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html to self-cancel your ongoing commitment. For more information on the cancellation process, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html#month-to-month.

    Peru Bob
    Community Expert
    Community Expert
    February 11, 2026

    Are you sure you cancelled properly?

    Check your account:
    https://account.adobe.com/

     

    See here:

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    and here:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    You need to have a valid form of payment before you can cancel a subscription and get a refund.

    https://helpx.adobe.com/manage-account/using/update-billing-information

    sabbar
    sabbar作成者
    Participant
    February 11, 2026

    Hi Peru Bob,

    Yes, I’m sure that I cancelled properly. I followed the cancellation steps through my Adobe account, and I have also received an email confirming that the subscription has been cancelled.

    Thank you for your help.