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Participant
August 20, 2026
Question

I signed up for the free trial and then cancelled it within the 7 days - got the email saying cancellation confirmed. But I got charged anyways. I cancelled it again now I’m waiting to see if it worked or not. There’s no email that I can contact.

  • August 20, 2026
  • 1 reply
  • 8 views

How should I got about this? 

    1 reply

    kanikas28368183
    Community Manager
    Community Manager
    August 20, 2026

    Hi Ethereal_kidf310, we're sorry to hear about this experience. We understand how concerning it can be to receive a charge after cancelling your free trial and receiving a cancellation confirmation.

    Unfortunately, we're unable to access or review account-specific details from the community, so we can't verify what happened with your subscription or billing. To get this investigated, please contact Adobe Support using the link. The support team can securely review your account and help clarify the charge.


    We hope this gets resolved quickly for you. If you need help finding the right support option, please let us know.


    Thanks
    ^KS