I signed up to try Adobe Pro free trial and you took my money without my permission. Now I want to cancel my subscription and you want $111.00 AUD. This is disgusting and I want this fee refunded.

Cancellation Fee

Correct answer kglad

cancel subscription, https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

understanding cancellation

fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel

Community Expert

Free trials for 7 days, after which you are billed monthly for ongoing service.

Did you not understand that your credit card would be billed after your 7-day trial period ended?

Log-in to your account below.

Nancy O'Shea— Product User & Community Expert

Community Expert

You may only get a refund if you cancel and are charged during the first 14 days of starting a trial
After 14 days the trial becomes a subscription and there is no refund
See https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

To contact support see the CORRECT ANSWER at this link
https://community.adobe.com/questions-6/contacting-a-real-person-at-adobe-433913

Correct answer

Community Expert

cancel subscription, https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

understanding cancellation

fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel

Sign up