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anonymous_631513
Participant
July 31, 2025
Answered

I still get charged, despite my suscription being canceled.

  • July 31, 2025
  • 2 replies
  • 740 views

Hi! I canceled my Adobe After Effects subscription in October 2023 and paid the cancellation fee. Despite this, I’ve continued to be charged monthly ever since.

When I try to cancel the plan again, it tells me I have no active subscriptions; which makes sense, because I already canceled it years ago. I contacted the virtual assistant, but it also says I have no plan and doesn’t really help.

I'm really frustrated at this point and don’t know what else to do. I’m being charged for a subscription that supposedly doesn’t exist. I’d appreciate any help or advice on how to resolve this and get a refund.

Correct answer Jeffrey_A_Wright

I understand, it's just that the virtual assistant won't let me contact a staff member. I did some research and found out that adobe apparently makes masked emails if you log in using your Apple ID which employees cannot access. I believe this might be the charges' source. Is there any way you could check this?


Anonymous, if you are blocked from reaching us, I recommend contacting a local friend, family member, or colleague for help. Since this is a public discussion, they may already know about your posts.

 

Once you have contacted us directly at https://adobe.ly/4ofHG5l, then we can help you further. ^JW

2 replies

Farima dz
Farima dz
Participant
April 10, 2026

I have already cancelled my subscription, however I can still see that you are attempting to charge me.

 

This is very frustrating, and honestly it seems like many people have similar issues with your service. I’m not happy with this situation at all.

 

Please cancel my account immediately and ensure that no further charges are made.

 

Thank you.

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 10, 2026

​@Farima dz 

 

check your account (https://account.adobe.com) to confirm all subscriptions are cancelled.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
July 31, 2025

Anonymous, thanks for posting about the charges you are still receiving from Adobe. I don't see any active or recent subscriptions under the account you used to post to this public discussion forum. Please make sure to log in under the account you used to purchase After Effects if you want to access or manage the subscription. You can find information on how to request a password reset at https://adobe.ly/4l5s8hC. ^JW

A
anonymous_631513Author
Participant
July 31, 2025

That's the problem, I canceled the suscription in 2023 with a fee, and it doesn't show up in my account. However, I still get charged. I only have one account, which I used to purchase after effects and to post this.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
July 31, 2025

I am sorry, anonymous, but there is no active subscriptions for you to cancel under the account you used to post to this public discussion forum.. Please try using the password reset process with any other email you might have used for your purchase.  

 

This is a public discussion forum visible to anyone with Internet access, so please do not share any personal information. The password reset process to regain access to the account with the active subscription can be found at https://adobe.ly/4obMUPH. ^JW

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